An Entrepreneurial Reality Check – The Hard Way

A few years ago while executing my exit strategy from my handyman business I enquired into a new, locally produced TV show called The Hard Way. The premise was to film small business owners with troubled companies being helped by experienced mentors. The title, “The Hard Way” showcased the concept of using tough-love guidance to …read more

Extreme Customer Service

In preparation for a talk entitled Extreme Customer Service I am going to present soon to a local networking group  I was ruminating about the kinds of customer service I’ve been exposed to over the years. We’ve all heard (and experienced) the horror stories about really bad service. How often are we exposed to an …read more

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