Great article on companies that rely on automated phone systems. http://smallbiztrends.com/2015/06/customer-service-automation-frustrating-customers.html#comments  

Dad’s Words… This is a list of sayings, quotes, aphorisms, morals and things I’ve found make sense over the years. They are in no particular order. Some may not be apparent unless you put some thought into them. Some are principles I live by and some I aspire to. Some are contradictory. But then so …read more