US Thanksgiving 2014 I moved to the rather bucolic and quite British-y city of Victoria, BC in Canada thirteen years ago from Los Angeles. A truly wonderful place to live and raise a family. A bit of culture shock however coming here from America. I still scoff when people complain about the traffic (traffic? You …read more
What is good customer service and what is poor customer service? How do you define it? How do you know that you are providing even adequate let alone exemplary service to your customers? Only 4% of customers will complain about poor service. Coupled with the results of a study that show that only 8% of …read more
United Airlines refused to help a customer who had his $1200 damage done to his guitar happen before his eyes by a baggage handler. Why? Because he missed a 24 hour reporting deadline due to advice he received from United itself. After nine months of back and forth he received no relief from the airline …read more
